Refund policy
Return and Refund Policy
At Street Bloom, we aim to provide high-quality, made-to-order products that meet your expectations. As each item is custom-made, we follow specific guidelines for returns and refunds to ensure a smooth and transparent process.
Eligibility for Returns
We only accept returns or refunds in the following cases:
- The item received is damaged, defective, or misprinted.
- The order contains incorrect items due to our mistake.
Unfortunately, we cannot accept returns or exchanges for reasons such as incorrect sizing, change of mind, or buyer error in ordering.
Return Process
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Contact Us:
- Email us at info@street-bloom.com within 30 days of receiving your item. Include your order number, a detailed description of the issue, and photos of the damaged or incorrect item.
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Approval:
- If your return request is approved, we will provide instructions for the next steps.
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Shipping Costs:
- Return shipping costs will be covered by us only if the issue is due to a manufacturing defect or shipping error.
Refunds
- Refunds are issued back to the original payment method once the returned item is received and inspected.
- Please allow 7–10 business days for the refund to appear in your account.
Shipping Issues
If your package is lost or delayed, please contact us at info@street-bloom.com so we can investigate and provide a resolution.
Important Notes
- Items must be unused and in their original condition to qualify for returns.
- For sizing concerns, we encourage checking our size guide carefully before placing an order.
Thank you for understanding that all our products are made-to-order, which helps us reduce overproduction and waste.